Did you know that 75% of customers believe your website’s credibility is based on its design alone?
Your website is a first impression. In just a few short seconds, it tells customers whether you’re organized, professional, and credible — or exactly the opposite.
After all, a website is often the first example of your business’s customer service: a difficult-to-navigate, low-effort website doesn’t accurately represent an energy company that you can depend on.
What Is Web Design?
Not to be confused with web development, which refers to the technical, back-end organization of a website, web design refers to a website’s visual and interactive experience for users. It’s in the navigation, graphic design and color scheme, typography, layout, hierarchy, and overall appearance of a website.

Why Does Web Design Matter?
One of, if not the most significant reason good web design matters as an energy marketer is the initial impression it offers your customers.
A key part of that initial impression is how well your website functions on a customer's device.
With over 60% of internet traffic coming from mobile devices, responsive, mobile-first web design is extremely important. Adapted to ensure a website properly adjusts and “responds” to a wide variety of devices—desktop and mobile alike—responsive design ensures proper performance of your website for all visitors.
That level of mobile responsiveness, in addition to your site’s visual impression, ease of navigation, readability, and on-page elements including headers and copy also directly impacts its local Search Engine Optimization (SEO) — a crucial factor in ensuring that your energy business is found by customers and prospects within your service area. And, in the age of highly-tailored AI-enabled search, demonstrating that your page is of value can be the difference between a user skipping past your site or it being the most relevant search result for their home or business’s energy needs.
If a customer lands on your website, isn’t impressed with its design, and immediately bounces back to the Search Engine Results Page (SERP) to look at competitors, that sends a signal to Google and other AI-powered search engines that your page isn’t valuable — reducing your rankings, and therefore local visibility.
