With ServicePoint™, seamlessly offer custom service contracts, including tiered pricing levels, local discounts, and customer accommodations. ServicePoint™’s expiration feature allows you to include limited-time offers, promoting quicker customer response and simplified contract enrollment.
ServicePoint™ Features
- Fully customizable to your service plan programs
- Utilize your existing service contracts, terms and conditions
- “Set it and forget it” with company-wide defaults
- Auto-fill data fields with customer information and pricing
- “I agree” check boxes included as needed
- Store and archive completed service agreements
- Email PDF contracts to the customer for their record keeping
- Reduce paper, processing, and postage expenses
- Automated system is accessible 24/7
- Connect to your online account management portal
ServicePoint™ Is Mobile Ready
The ServicePoint™ platform is fully device responsive, scaling automatically for smartphones, mobile devices, tablets, laptops, desktops, and large-screen monitors.
- All features and functionality are available on the go
- Responsive design means no more “pinch and zoom”
FAQs
Q: Can I keep my existing website to use ServicePoint™?
A: Yes, ServicePoint™ integrates directly with your existing website, offering a seamless user experience. If you don’t have a website or are looking to improve your existing site, PriMedia can help.
Q: Will ServicePoint™ work with my enterprise software?
A: Simple data export is all that’s needed to integrate your enterprise software with ServicePoint™.
Q: Can new contract fields be added that are more closely associated with my type of business?
A: Of course. ServicePoint™ is fully customizable and can be used in any business. We’ll replicate and digitize your existing contracts, terms, and conditions.
Q: How will I transmit my data to ServicePoint™?
A: Data is sent by secure FTP, offering a high level of security.
Q: Who controls access to my ServicePoint™ data?
A: We will set up a “Key Administrator” at your offices with full access to all information on ServicePoint™. The Key Administrator will grant and limit access to your employees as needed, based on their responsibilities. The process is completely automated.
Q: Can I store contracts in ServicePoint™?
A: All contracts in ServicePoint™ can be stored and archived, according to your record keeping practices. PDF copies can also be emailed to the customer for their reference.
Q: Does ServicePoint™ allow customers to enroll in more than one plan or fuel type at a time?
A: Yes, ServicePoint™ allows customers to complete multiple contracts at a time, in addition to enabling multi-fuel contracts, according to your business.