inVue™ My Account Features
- Account look-up
- 2FA login
- Optional automatic customer review collection
- Detailed account management
- Automated customer reminders and notifications
- Dynamic, customized content fields
- Email capture
- View balance and previous transactions
- Easy online payment
- Support for secure credit card information storage and automatic recurring billing
- Selective invoice display and payment
- Service contract status
- Budget plan status
- Automatic consolidation for multiple account holders
- Marketing integration and seasonal reminders
- Service and tune-up scheduler
- Request delivery with COD payments
- Show delivery history
- Customizable for other account data, as requested
Mobile Ready
The inVue™ platform is fully device responsive, scaling automatically for smartphones, mobile devices, tablets, laptops, desktops, and large-screen monitors.
- No additional development or maintenance costs
- All features and functionality are available on the go
- Displays your custom, targeted marketing messages
- Responsive design means no more “pinch and zoom”
- Doesn't require duplication or periodic updates for iOS and Android systems
FAQs
Q: What is a Customer My Account Portal?
A: A Customer My Account Portal is integrated with your website to enable an array of self-serve customer solutions from New Customer Enrollment and account management to online billing, invoice display, and more, according to your unique business model.
inVue™ is PriMedia’s proprietary Customer My Account Portal, developed to streamline routine administrative tasks while providing your customers an intuitive and satisfying self-service experience that strengthens retention and maximizes your efficiency.
Q: Can I keep my existing website to use inVue™?
A: Yes, PriMedia will integrate your inVue™ Customer My Account Portal into your existing website design. Visitors can seamlessly transition from your site to your company-branded inVue™ portal without noticing a change. If you don’t have a website or are looking to improve your existing site, PriMedia can help.
Q: Will inVue™ work with my existing enterprise software?
A: Simple data export is all that’s needed to integrate your enterprise software with inVue™.
Q: Will I need to adjust my company procedures for inVue™ to support my business model?
A: inVue™ is fully customizable to your business and can be individually tailored to meet your unique needs. Your inVue™ portal can be structured to use your existing contracts and procedures, so there’s no need to change the way you do business.
If you are, however, an energy business looking for a ready-made portal solution, ask us about our turnkey online fuel ordering platform, DealerExpress™.
Q: Is customer data secure within inVue™?
A: inVue™ is a fully secure system, leveraging two-factor authentication (2FA), password encryption, PCI-compliant credit card vaulting, and more to protect your customer and business data.
Q: Who controls access to my inVue™ data?
A: We will set up a “Key Administrator” at your office with full access to all information on your inVue™ portal. The Key Administrator will grant and limit access to your employees as needed, based on their responsibilities. The process is completely automated.
Q: What if my customers are unable to log in to inVue™ or run into some other technical issue?
A: As an inVue™ customer, you’re entitled to toll-free, timely support from PriMedia. Should one of your customers or admins experience an issue, simply navigate to your admin dashboard to troubleshoot via its streamlined Customer Account View feature, or give us a call for further assistance.
Q: Is inVue™ only for energy marketers?
A: Although inVue™ was initially developed specifically for the energy industry, it’s entirely adaptable to virtually any industry or business model and has been used in a variety of applications, including real estate, associations, equipment rentals, and more.