Rather than requiring your customers to wait to redeem their points on a large purchase, with OnPoint™ you’re able to seamlessly offer credits and gift certificates to offset their monthly out-of-pocket expenses, as well as provide incentives for smaller items or other diversified services, branded merchandise, third-party discounts, and more.
OnPoint™ rewards your customers for doing business with you, incentivizing loyalty and driving long-term relationships. Whether a coupon, discount, redemption offer, or consumer good, offering loyalty rewards with OnPoint™ means helping your customers offset their monthly expenses, while you reap the benefits of maximized engagement and satisfaction.
OnPoint™ Features
- Daily calculation of rewards points
- Automatic system frees up employees
- Easy customer access 24/7 via web portal
- On-portal marketing increases your sales
- Thousands of product options for rewards
- Customer choice of redemption options
- Next-day reward point availability
- Additional bonus and promotional offers at your discretion
- Complete fulfillment services
OnPoint™’s rewards go beyond traditional point earning. In addition to traditional discounts or coupons on products/ services, fulfillment services are available so you can offer merchandise, jewelry, electronics, travel vouchers, event tickets, and more. Your customer sees the greater flexibility in how they use their credits as an additional value, encouraging them to stick around, and you see greater opportunity to inspire and reward loyalty.
Loyal Customers. That’s the Point.
From international airlines down to your local retailer, rewards programs benefit just about every business model. OnPoint™’s unique customization capabilities set you apart from the competition, providing greater customer service with a program that meets your audience’s needs. More than that, OnPoint™ meets your unique needs, too.
- Added-value program attracts customers and maximizes the effectiveness of your marketing campaigns
- Promotes your products, your way
- Introduce new products and services with discount offers
- Offer bonuses to new customers
- Provide bonuses for customer referrals
- Adds value to your products and services
- Enhances your diversified services marketing with discount rewards
- Increases positive word-of-mouth
- Drives traffic to your company website
- Reduces your staff’s clerical time
- Convenient 24/7 customer access
- New customer bonuses
- Provides around-the-clock access to your customers
- Referral bonuses
- Tracks marketing campaigns with special codes for bonus points
OnPoint™ Makes Your Life Easier
- OnPoint™ tallies each customer’s rewards points daily
- No more time spent counting, calculating, conforming, or copying rewards/ loyalty points — OnPoint™ does it all for you.
- The portal is accessed via a link on your website
- If you don’t have a website, the portal can stand on its own with a unique URL (or speak with PriMedia about developing a site for your company)
- OnPoint™ provides more opportunities to promote your business, including adding marketing messages directly on the portal
- From credits toward products and services to gift certificates and third-party incentives, reward your customers however you like — rewards and values are completely determined by your company
- Your customers can easily choose from each of the reward options you offer
- Create reward certificates for discounts in other divisions
- Customers redeem their points to “purchase” the certificate, and then use the certificate to purchase more goods or services from your company
- Need to change the point values of existing rewards? Our user-friendly program makes it easy.
- Too busy to make the changes yourself? Simply call PriMedia to make the updates!*
*Additional charges may apply
- Too busy to make the changes yourself? Simply call PriMedia to make the updates!*
OnPoint™: Loyalty Rewards for Your Company
- Custom portal is developed for your administrators
- Secure FTP transfer of all data
- Set default points conversions (dollars to points, services to points, products to points, etc.)
- Develop rewards options and values:
- Account credits
- Discounted/”free” products
- Third-party products
- Third-party gift certificates
- Branded merchandise
- & More
- Create bonus points/coupon codes as needed
- Admin portal enables full customer assistance
- Set and review custom reports
- Track and review:
- Redemptions by date
- Points redeemed
- Rewards activity
- Customer activity
OnPoint™: Loyalty Rewards for Your Customers
- Points system is familiar and easy to understand
- Customers have 24/7 access to the program
- OnPoint™ displays points earned, redeemed, and available
- Details points source (purchase, bonus, coupon, etc.)
- Easy-to-use cart system to redeem points for rewards
- Customers have flexibility in rewards redemption
- Use points as they accrue
- “Save” points for a larger reward
OnPoint™ Is Mobile Ready
The OnPoint™ platform is fully device responsive, conforming automatically for smartphones, mobile devices, tablets, laptops, desktops, and large-screen monitors.
- All features and functionality are available on the go
- Responsive design means no more “pinch and zoom”
FAQs
Q: Do I need a new website to use OnPoint™?
A: Absolutely not! PriMedia will integrate your OnPoint Portal into your existing website design. Visitors can pass from your site to an OnPoint page without noticing a change. If you don’t have a website or are looking to improve your existing site, PriMedia can help.
Q: Will OnPoint™ work with my enterprise software?
A: As long as your software can export data, we can integrate it with OnPoint™.
Q: How do my customers get OnPoint™ rewards?
A: You can offer the program to every customer at once, or require that they log in to register — after that, they earn points with every purchase.
Q: How will I transmit my data to OnPoint™?
A: You can send the data by secure FTP. The entire process is protected from start to finish. We are set up with multiple redundancies in our operations and file storage systems.
Q: Who controls access to my data?
A: We will set up a “Super Administrator” at your offices with full access to all information on OnPoint™. The Super Administrator will grant and limit access to your employees as needed, based on their responsibilities. The process is completely automated.
Q: Why is OnPoint™ better than my old way?
A: OnPoint™ enables you to offer more flexibility in your rewards program, with custom and bonus points calculations, and as many rewards as you wish to offer.
Customers appreciate the option of choosing how and when to redeem their points, and OnPoint™ calculates and tracks each point. In fact, a year’s worth of rewards transactions is available for viewing by customers and searchable by any administrator. You don’t spend any time counting, calculating, conforming, or copying rewards or loyalty points; OnPoint™ does it all for you.
A Deeper Dive for Energy Marketers >