Remote Service Calls & Solutions:

Streamline Service Calls with Remote Video Communication
Remote service calls reduce unnecessary trips and provide your customers the streamlined service that supports loyalty and retention. With MyTec™, PriMedia’s digital service call center, your technicians can complete a video call with the customer before ever visiting their home. Providing real-time communication, your techs can see and hear equipment issues, walk customers through troubleshooting, prioritize and schedule calls by urgency and repair time, and arrive prepared with required model-specific parts.