Seamlessly Integrate with Your CRM:
- ADD Systems
- Blue Cow/PDI Technologies
- Cargas
- Automated Wireless
- Fuel Data Systems
- & More
Boost Your Efficiency with Remote Troubleshooting
Reducing unnecessary trips and minimizing face-to-face interactions, MyTec™ turns your website into a digital service call center. Through real-time communication, MyTec™ enables your technicians to complete a video call with the customer before making the trip for service.
- See and hear the equipment to diagnose the issue
- Walk the customer through troubleshooting
- Prioritize and schedule calls by urgency and repair time
- Load vans with required model-specific parts
Achieve Quicker Service Calls
Every remote service call with MyTec™ shortens your technicians’ time spent in homes:
- Basic troubleshooting completed
- Issue already diagnosed
- All materials on hand
- Fewer return trips for replacement parts
FAQs
Q: Can I keep my existing website to use MyTec™?
A: Yes, MyTec™ integrates directly with your existing website, offering a seamless user experience. If you don’t have a website or are looking to improve your existing site, PriMedia can help.
Q: Will MyTec™ work with my enterprise software?
A: Simple data export is all that’s needed to integrate your enterprise software with MyTec™.
Q: How will I transmit my data to MyTec™?
A: Data is sent by secure FTP, offering a high level of security.
Q: Who controls access to my MyTec™ data?
A: We will set up a “Key Administrator” at your offices with full access to all information on MyTec™. The Key Administrator will grant and limit access to your employees as needed, based on their responsibilities. The process is completely automated.
Q: What if my customers or employees experience a technical issue while using MyTec™?
A: As a MyTec™ customer, you’re entitled to toll-free, timely support from PriMedia. Should a customer or admin experience an issue, simply give us a call.
Q: Which video call platforms does MyTec™ support?
A: MyTec™ links directly to your video calling platform of choice, including Zoom, FaceTime, Microsoft Teams, Google Meet, or any other platform that you have access to in your office.
Q: Does MyTec™ allow customers to upload photos or videos of their issue?
A: Yes, in addition to video calling, MyTec™’s upload feature supports photo and video submissions.
MyTec™ Integrates with These Essential Value-Added Programs:
- Automatic customer review collection
- Customer account management
- Service contract enrollment
- New customer enrollment with credit check
- Price protection enrollment
- Budget plan calculator and enrollment with recurring billing
- Automatic payment enrollment
- Lead tracking and project management systems
- Risk management
- Loyalty rewards programs
- GHG emissions calculators
- Duty to Warn acknowledgment and recording
- Bill presentment and payment solutions
- Diversified services cross-marketing
- Social media, email, and text messaging programs
- Remote Services
