Seamlessly Integrate with Your CRM:
- ADD System SmartConnect
- Blue Cow
- Cargas
- Automated Wireless
- Fuel Data Systems
- & More
Boost Your Efficiency with Remote Troubleshooting
Reducing unnecessary trips and minimizing face-to-face interactions, MyTec™ turns your website into a digital service call center. Through real-time communication, MyTec™ enables your technicians to complete a video call with the customer before making the trip for service.
- See and hear the equipment to diagnose the issue
- Walk the customer through troubleshooting
- Prioritize and schedule calls by urgency and repair time
- Load vans with required model-specific parts
Achieve Quicker Service Calls
Every remote service call with MyTec™ shortens your technicians’ time spent in homes:
- Basic troubleshooting completed
- Issue already diagnosed
- All materials on hand
- Fewer return trips for replacement parts
MyTec™ Integrates with These Essential Value-Added Programs:
- Automatic customer review collection
- Customer account management
- Service contract enrollment
- New customer enrollment with credit check
- Price protection enrollment
- Budget plan calculator and enrollment with recurring billing
- Automatic payment enrollment
- Lead tracking systems
- Risk management
- Loyalty rewards programs
- GHG emissions calculators
- Duty to Warn acknowledgment and recording
- Bill presentment and payment solutions
- Diversified services cross-marketing
- Social media, email, and text messaging programs
- Remote Services
